Right of Return

Consumers have a fourteen-day right of return. Business customers do not have a right of return.

Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a designated third party, who is not the carrier, has taken possession of the last product.

In order to exercise your right of revocation, you must contact us (Prisma Filmtechnik GmbH, Ringstr. 25, 61191 Rosbach, tel.: +49 6007 800 900 0) by Mail, fax or e-mail and clearly state, that you exercise your right of revocation) about your decision to revoke this contract. You can use the enclosed sample revocation form, though this is not required.

In order to stay within the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund all payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return/ship the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this agreement to:

Prisms Filmtechnik GmbH
c/o Ingrid Schmidt
tel.: +49 6007 800 900 0
Philipp-Gönner-Straße 5
61194 Niddatal, Germany

The deadline is respected if you send the goods before the end of the deadline of 14 days. You must bear the direct costs of returning the goods. In the case of goods which, due to their nature, can not normally be returned by post, we may charge an amount of EUR 5. The consumer shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right of revocation does not exist in the following contracts:

  • Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or choosing by the consumer or which are clearly tailored to the personal needs of the consumer. This also applies to all orders where products are explicitly requested by the customer and for which products must be ordered in from the USA, the United Kingdom, France, Spain and any other European or non-European country, so the customer orders can be fulfilled. In such cases, all customers hereby agree, that they specifically request Prisma Filmtechnik GmbH to purchase products on their behalf and therefore do not have the right to return these. 
  • Contracts for the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery. 
  • Contracts for the supply of goods, if these have been inseparably mixed with other goods after delivery due to their nature.
  • Contracts for the supply of goods whose price depends on fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the period of revocation. This includes order, where products are purchased on request of a customer and must be imported from the USA, the UK or any other country that does not have euro as a standard currency.